Bettors on Barstool Sportsbook and theScore Bet saw their winning wagers on Giants vs. Cardinals voided after the sportsbooks said the lines were mispriced.
No final assessment has been made whether Penn — which operates the sportsbooks — plans on awarding some sort of compensation.
Live player props for Giants vs. Cardinals did not change from their closing numbers in what appeared to be a software error. Many bettors took advantage while others were simply trying to live bet the game.
After the Giants beat the Cardinals 31-28, the live bets were graded out as winners (or losers, in some cases). Some account holders withdrew their funds and some received withdrawal approvals.
Most others, however, saw their accounts suspended, with users unable to access their accounts. That was Sunday. As of Wednesday night, those users still can’t access their accounts to withdraw or bet.
In Colorado, a total of 109 bettors made 539 wagers, according to the division that regulates gambling. In Massachusetts, 257 bets were made on outcomes that had already occurred.
Action Network made inquiries for comment to every state gaming commission where Barstool has a license.
“Pursuant to Indiana law, operators are permitted to cancel wagers due to obvious error,” said Jennifer Reske, the deputy director for the Indiana Gaming Commission. “They do not need to request permission from the IGC prior to taking the action.”
A representative for the Ohio Gaming Commission expressed a similar sentiment.
The Arizona Division of Gaming and Pennsylvania Gaming Control Board told the Action Network that they were aware of the incident and had no further comment.
The Massachusetts Gaming Commission, too, said it was aware of the case and have put it on their agenda — a meeting open to the public — for tomorrow.
Representatives for the rest of the gaming commissions were not immediately available for comment.
Penn Entertainment has not yet responded to a request for comment made by Action Network.
This story will be updated.
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