A Dallas-based mortgage loan servicer and originator with millions of customers said it was hit in a cyberattack this week.
Mortgage giant Mr. Cooper Group, formerly known as Nationstar Mortgage, said an unauthorized third party gained access to certain technology systems Tuesday and that it has launched an investigation and is working to restore its systems as soon as possible.
Mr. Cooper said it alerted customers through email, its website, social posts and by phone. It is actively investigating the event to determine if any customer information was compromised, and that if customers are impacted they will be notified and provided with identity protection services.
Customers who have tried or need to make payments will not incur fees, penalties or negative credit reporting as it works to resolve the issue, the company said. Mr. Cooper will not be able to process payments while its systems are down.
“Following detection of the incident, we initiated response protocols, including deploying containment measures to protect systems and data and shut down certain systems as a precautionary measure,” a company spokesperson told The Dallas Morning News in an email.
“We value our customers and take their data privacy very seriously, and we have launched an investigation with assistance from leading cybersecurity experts and notified law enforcement.”
Mr. Cooper services loans for 4.3 million customers, according to a third-quarter earnings release Oct. 25. The company’s originations business funded more than 12,000 loans from July to September.